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How cb99 Handles Your Personal Information

Your account with cb99 involves personal data — your name, contact details, payment method history across JazzCash, Easypaisa and Raast, and how you access the platform.

Data collected at account levelJazzCash, Easypaisa, Raast transaction recordsCookie and device session dataYour right to request or delete dataPakistan-region policy scope
cb99 How cb99 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is stored, want to update the personal details on your account, or need to submit a formal data request, our support team handles all of these. Contact us through any of the channels below and include your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Start a live chat session from within your cb99 account dashboard. This is the quickest route for account-linked data queries and wallet verification questions.

Email Support

Send your data request or privacy concern to our support email. Include your registered mobile number and the nature of your request for a faster response.

Account Help Page

Log in and navigate to Account Settings, then Help, to raise a data or privacy ticket directly tied to your account record without a separate contact step.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption to account data in transit and at rest. Payment details linked to JazzCash, Easypaisa and Raast are never stored in plain text on our servers. Here is how each key area of data handling works at cb99.

Account Security

Your account is protected by OTP verification on login. Any change to your registered mobile number or linked payment wallet triggers an additional confirmation step before it takes effect.

Cookie and Session Data

We use session cookies to keep you logged in across your mobile browser and to remember your lobby preferences. You can clear these through your browser settings at any time without losing your account.

Data Retention

Account and transaction data is retained while your account remains open and for a period after closure, as required under applicable obligations. You can request full account deletion through our support team.

Requesting Your Data

You have the right to ask what personal data we hold about you. Submit a request via live chat or email with your registered number and we will respond with a summary of stored information.

Common Questions About Your Privacy on cb99

Here are the questions we get most often about data, account privacy and your rights as a cb99 account holder. If your question is not covered below, reach out via live chat.

We share payment data only with the payment processor handling your transaction — JazzCash, Easypaisa or Raast. We do not sell or pass your wallet details to unrelated third parties.

Contact our support team via live chat or email with your registered mobile number. We will compile and send you a summary of the account data we currently hold.

Yes. Submit a deletion request through live chat or the Account Help page. We will close your account and remove personal data, except where retention is required under legal obligations.

We log your device type, browser version, IP address and login timestamp. This is used to verify it is you accessing the account and to flag any unusual login activity for your protection.

Session cookies are needed for basic account function — keeping you logged in and saving lobby state. You can block other tracking cookies in your browser without affecting your account access.

Access to cb99 depends on local law and eligible regions. If your region changes, your account access may be restricted, but data is retained per our standard policy until you request deletion.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.